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Holiday Hours & Support

We’re adjusting our hours so our team can enjoy the holidays with their pets too (extra walks, extra cuddles, extra treats)

December 24: 9:00 am – 3:00 pm EST
December 25: Closed
December 26: 9:00 am – 7:00 pm EST
December 31: 9:00 am – 3:00 pm EST
January 1: Closed

All other days in December will follow our regular support hours. If you contact us while we’re out, no worries—we’ll follow up as soon as we’re back. Wishing you and your pets a warm and joyful holiday season!

Chat With Us

Chat Now

No question is too small, so please go ahead and reach out to us!

Our Customer Experience Specialists are available online every day between 9-6PM EST.

Email Us

Email Now

Have a more in-depth question or need help with your order? Our team reads carefully through each email in order to provide the best resolution and completely address all of your questions.

Shoot us a note and we will reply to you within 1-3 business days. We look forward to hearing from you.

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Frequently Asked Questions

We’ve catalogued all of our top questions from customers for your convenience. Looking for recommendations for your large breed puppy? Want to understand more about our recipes or sourcing standards?

Take a read through our FAQs for fast answers and to get to know us better.

Prefer to chat over the phone?

We are here to help! Please leave us a voicemail with your information and we’ll call you back as soon as possible (typically within one business day).

Customer Support Line: 1-833-399-3403