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Our Ingredients & Sourcing

  • Are all of your poultry, meat and fish products raised humanely?

    Yes. All of our partner farms are audited and certified in humane animal care by leading third party, non-profit organizations in the field. Our fish is exclusively ocean caught using sustainable fishing practices in accordance with Ocean Wise and Seafood Watch standards. To learn more about our humane standards, check out our section on Animal Welfare.

  • WHY DOES OPEN FARM USE EXCLUSIVELY OCEAN CAUGHT FISH IN OUR RECIPES?

    We do not use farmed fish because of the quality, welfare and environmental issues associated with aquafarmed products. Fish raised in land and ocean-based aquafarms live in extremely crowded environments and often suffer from infection, disease, and debilitating injuries such as chronic blindness. Fish are fed preventative antibiotics to counteract infection and contaminants from ocean-based aquafarms can spread to the surrounding waters, adversely affecting the marine environment. By sourcing ocean caught fish through sustainable methods, we can ensure our fish have lived natural lives and consumed diets free from antibiotics and artificial feed. Beyond the environmental benefits, our sustainable ocean caught fish program ensures that we are sourcing the best quality fish ingredients for your pet.

  • WHAT TYPE OF TESTING DOES OPEN FARM PERFORM ON THE INGREDIENTS, PROCESSES AND FINISHED PRODUCT?

    All ingredients are sourced out of our Toronto office and are fully traceable - we receive certificates of origin for each and every ingredient. All incoming ingredients are inspected when received at our facility, and a member of the Open Farm team is on-site for production. Our facility is inspected on an ongoing basis by our team, and independent auditors from Certified Humane and other food safety organizations. Once finished product is produced, samples are sent to a third-party lab for independent testing for salmonella, e-coli, and other mycotoxins. We do not begin bagging the product until results have been received by the lab. You can see the results from our lab test for each finished bag of Open Farm with our lot code feature here.

  • DOES OPEN FARM CONTAIN ARTIFICIAL FLAVORS OR PRESERVATIVES SUCH AS ETHOXYQUIN?

    Open Farm recipes are free from artificial preservatives and flavors–including Ethoxyquin. Instead, we pay a significant premium to use a Natural antioxidant that is formulated with a proprietary blend of mixed tocopherols (Vitamin E) that also provides anti-oxidants.

  • DO YOUR MEAT INGREDIENTS CONTAIN ANTIBIOTICS OR HORMONES?

    No, our poultry and meat are raised without the use of antibiotics and growth hormones. Our fish is always ocean caught, meaning it consumed a natural and antibiotic free diet.

  • WHAT DOES ‘NATURAL FLAVOURING’ MEAN?

    Our natural flavor ingredient is dehydrated whitefish that is in a powder form and is preserved with mixed tocopherols (Vitamin E) and a touch of salt.

  • WHERE DO YOUR FRUITS AND VEGETABLES COME FROM?

    Our mandate for fruits and vegetable sourcing is threefold: Fresh, local and Non-GMO. Currently, nearly 40% of our vegetables are grown in the same town as our manufacturing facility. Where we can’t source produce from the local town, we look for the next best option. In total, approximately 90% of our fruits and vegetables are grown locally–either in-state or in a state neighboring our manufacturing facility. We are always looking for new local sources of produce so we can continue providing your pet with the freshest ingredients, while supporting local businesses and minimizing our environmental impact.

  • HOW CAN I HAVE COMFORT IN THE SAFETY OF YOUR FOOD?

    Our manufacturing facility is a family-owned company in Minnesota called Barrett Ag Service, that has been in the pet industry for 30 years. Our facility is audited on an ongoing basis by the U.S. Department of Agriculture (USDA), the U.S. Food & Drug Administration (FDA), AIB International and Certified Humane, to ensure that strict food safety standards are constantly maintained. You can also take comfort knowing each batch of Open Farm is tested by an independent third party lab before it ever leaves the facility.

  • DOES OPEN FARM USE ANY MEAT OR POULTRY MEALS?

    We do not use any meat or poultry meals due to their lack of regulation and traceability. Meat and poultry meals are made in large batches and may contain meat from diseased animals, disabled animals that may carry infections, or have been fed antibiotics and growth hormones. Instead, we use a small batch, ocean caught whitefish meal, so we have full traceability and can guarantee the fish have lived a natural life and have not been fed antibiotics or artificial feeds.

Our Recipes

  • WHAT IS THE CATCH-OF-THE DAY FISH CONCEPT?

    Our fish is exclusively ocean caught. Because availability of wild fish species varies by season, the fish selection in our Catch-Of-The- Day Whitefish and Green Lentil recipe changes regularly. By sourcing seasonally, we can guarantee the freshest fish selection while maintaining our commitment to the health of our oceans. Plus, it keeps things interesting for your pet! The nutritional profiles of each seasonally sourced whitefish are very similar to one another, so the variation in fish type will not upset your pet’s stomach. Check the label on the back of your bag to see the seasonal fish selection in each batch.

  • DOES OPEN FARM CONTAIN ANY INGREDIENTS FROM CHINA OR OUTSIDE OF NORTH AMERICA?

    Open Farm contains no ingredients from China. Almost all of our ingredients are sourced in Canada and the United States with the exception of our coconut oil and certain vitamins and minerals that are not available in North America. These particular vitamins and minerals are sourced from Europe and our coconut oil comes from Indonesia, the Philippines or Thailand.

  • ARE YOUR RECIPES GLUTEN FREE?

    Our recipes do not contain any gluten, however, they are not prepared in a gluten free facility and may contain trace amounts.

  • HOW SHOULD I STORE MY OPEN FARM PET FOOD?

    Ideally, you should store your food indoors, in a cool, dark place. Use a re-sealable container constructed of food grade plastic or tightly seal or roll the original packaging after opening. Prolonged exposure to higher temperatures increases oxidation and reduces shelf life, as does exposure to direct sunlight. Refrigeration is not needed.

  • IS OPEN FARM ORGANIC?

    We focus on the Certified Humane program for our meat, over an Organic one. Certified Humane is similar to organic, in that animals are fed a vegetarian diet with no animal by-products in feed and no antibiotics or growth hormones are allowed. Under Organic programs, animals must be fed organic feed, whereas under Certified Humane that is not a requirement. However, Certified Humane does have extensive standards for what the animals must be fed. But that is where organic ends; there are no welfare standards for organic meat. In contrast, Certified Humane, along with standards for feed, has an extensive program covering the treatment and care of the animals through their lives, such as space minimums, handling requirements and slaughter standards.

  • ARE OPEN FARM RECIPES CONSIDERED LOW GLYCEMIC?

    Our recipes are considered Low GI because they do not include high glycemic foods such as corn, rice, sugar, tapioca or potato starch.  Instead, our formulations contain low glycemic complex carbohydrates such as garbanzo beans, green lentils, field peas and sweet potatoes.  These low glycemic complex carbohydrates are high in soluble and insoluble fibers that are known to slow down digestion and provide a slower release of nutrients into the bloodstream, resulting in longer lasting energy and an increased feeling of satiety.

  • IS OPEN FARM A ROTATIONAL DIET?

    Yes, it is! You can rotate between our grain-free, limited ingredient formulations at any time without upsetting your dog’s stomach.

  • DOES OPEN FARM CONTAIN ANY FILLERS?

    Open Farm recipes do not contain any corn, wheat, soy or fillers and we offer potato free recipe options. Instead, we focus on premium meats, fish and locally sourced, Non-GMO vegetables in our highly nutritious recipes.

  • ARE YOUR RECIPES SUITABLE FOR MY PUPPY OR SENIOR DOG?

    Yes, Open Farm recipes are formulated for dogs of all life stages. Adjust your pet’s food intake according to the feeding guide on the side of your bag based on his or her age and weight. Please consult your vet to determine the ideal amounts to feed your pet.

  • IS YOUR FOOD SUITABLE FOR SMALL AND LARGE BREEDS?

    Yes, Open Farm recipes are formulated for small, medium and large breeds. Adjust your pet’s food intake according to the feeding guide on the side of your bag based on his or her age and weight.

  • WHERE CAN I FIND THE "BEST BEFORE" DATE?

    Our "best before" date is printed on the back bottom right of your bag.

Our Company

  • WHAT IS "DO SOME GOOD?"

    Do Some Good is the ability for you to make a positive impact through your purchasing decision while feeding the best quality food to your pet. With each Open Farm purchase, you are playing an important role in improving the lives of farm animals used in food production. You are also rewarding family farmers who are doing things the right way, and incentivizing conventional farmers to adopt humane and sustainable practices. Finally, you are making sustainability a priority in your life by supporting all of our environmental initiatives.

  • HOW DOES OPEN FARM MINIMIZE ITS ENVIRONMENTAL FOOTPRINT?

    Sustainability is a priority in everything we do. Read about our environmental initiatives in Our Standards.

  • DOES OPEN FARM TEST ON ANIMALS?

    Our number one priority at Open Farm is the health and safety of animals, from implementing standards to ensure the ethical treatment of farm animals to creating food for our pets with clean, nutritious ingredients. We do not experiment on animals when testing our products, and you can rest assured that animal welfare is a top priority in everything that we do.

  • WHAT DO THE PACKAGING ICONS "FORMULATED IN CANADA" AND "MADE IN THE USA" MEAN AND WHERE ARE YOUR PRODUCTS MANUFACTURED?

    We are a Canadian company headquartered in Toronto, Ontario. All of the work to develop, formulate and distribute our recipes happens here in Canada. Our manufacturing facility, located in Minnesota in the United States, to facilitate our local vegetable program and access to our audited and certified partner farms.

  • HOW DO I RECYCLE MY OPEN FARM BAG?

    To learn how to recycle your Open Farm bag, please visit terracycle.com and register for our recycling program. Follow the steps to send in your bag for processing and become a part of our green initiative.

  • HOW CAN I FIND A RETAILER OF OPEN FARM IN MY AREA?

    Check out our store locator to find an Open Farm retailer near you.

  • ARE YOU A RETAILER INTERESTED IN BRINGING IN OPEN FARM PRODUCTS?

    Thank you for your interest in Open Farm! Please contact us at support@openfarmpet.com with your store name and location, so we can provide you with our distributor information for your area.

  • CAN I TRY A SAMPLE OF OPEN FARM?

    Yes! Free samples are available at your local Open Farm reseller. If you need a paw finding a store in your area, email us at support@openfarmpet.com. Let us know how your dog likes Open Farm by posting a picture on social media of your dog with their sample bag and tag us @OpenFarmPet. We think it will be love at first bite!

Shipping & Returns

  • Can I return my Open Farm order?

    We work hard to produce the healthiest, most delicious, ethically sourced foods and treats for your pets – and we stand behind our products. If for any reason you are not satisfied with your purchase, we will happily accept returns within 15 days of your purchase.

    If you made your purchase through our website, to initiate a return, please email us at returns@openfarmpet.com or call us at 416-925-3080 and one of our customer care associates will provide you with the appropriate return mailing address and instructions to process the return. Once we receive the returned product at our designated warehouse, we will process your exchange or refund. Unfortunately, we are only able to refund the purchase price for the returned product. Shipping charges will not be refunded.

    If you purchased from one of our authorized resellers, please contact the reseller where the transaction occurred directly to arrange your return. Open Farm will credit the reseller’s account once the return has been processed.

  • What is your shipping policy?

    If your order is over $49, we’ll ship it free across most areas of the US. If you order less than $50, we charge a flat rate shipping fee of $5.99 for your order.

    In Canada, all orders will be shipped by Canada Post Express with a flat shipping charge of $5.99. 

  • How long will it take for my order to be delivered?

    We work hard to deliver your Open Farm products as quickly as possible. Most customers receive their order within 1-3 business days of placing their order. You can also check your Order Status at any time for tracking information.

  • Do I Need To Sign For My Delivery?

    If you’re not home, the driver will leave the package at your door or with your door man.

  • Where do you ship?

    We ship across Canada and the U.S.A, with just a few exclusions.  We are not yet shipping to Alaska, Hawaii, Puerto Rico, Nunavut, the Yukon or the Northwest Territories at this time. 

  • Do you ship to PO Boxes or APO/FPO Addresses?

    No, we do not ship to PO Boxes or APO/FPO addresses at this time. 

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